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Privacy Policy

Welcome to Ruh Tatva. We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

To provide a seamless shopping experience, we may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Shipping Address
Billing Address
Postal Code and Location Details

Transaction Information

Order Details
Payment Information
Purchase History
Refund and Return Records

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Website Usage Data
Cookies and Similar Technologies

2. How We Use Your Information

The information collected is used for:

Processing and delivering your orders
Providing customer support and assistance
Sending order confirmations and shipping updates
Managing returns, refunds, and replacements
Improving our products, website, and customer experience
Sending promotional offers, updates, and newsletters (only if subscribed)
Preventing fraud and ensuring website security
Complying with legal and regulatory requirements

3. Payment Security

We do not store your complete payment card information on our servers. Payments are processed securely through trusted third-party payment gateways that comply with industry-standard security protocols.

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with:

Courier and logistics partners for delivery purposes
Payment gateway providers for payment processing
Technology and service providers assisting in website operations
Government authorities when required by law

All third-party service providers are obligated to protect your information and use it only for authorized purposes.

5. Cookies

Our website may use cookies to:

Improve website performance
Remember customer preferences
Analyze visitor behavior
Enhance user experience

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

Ruh Tatva implements reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your data, no method of online transmission or electronic storage is completely secure.